Users boycotting Foodpanda after company maintains new payment scheme that upset riders (updated)

Foodpanda in a media statement on Sept 28 said the revised payment scheme enables riders to earn more income based on the orders they accept. — NORAFIFI EHSAN/The Star

Update: Foodpanda Malaysia released a statement, saying "We are disheartened to see a call to boycott foodpanda, after parts of our statement from yesterday’s press briefing was taken out of context. Our intention was to share our part of the story, with details on the new scheme as many were misinformed. We’re confident the new payment scheme will be beneficial to our customers, partners and especially our riders. Hence, we’ll continue to monitor the implementation of the scheme before the next course of action. foodpanda is an ecosystem of riders, partners and customers - our pillars of strength. We truly appreciate and value your continuous support."

Users on social media platform Twitter are making the hashtag #boycottfoodpanda go viral after the local food delivery company said it will stick to a new payment scheme for riders outside of Klang Valley. The company added that it will maintain the new payment scheme for a minimum four weeks before deciding on the next course of action, if necessary.

Foodpanda Malaysia managing director Sayantan Das claimed that initial data showed a good proportion of riders are actually earning more under the new scheme, which was first implemented on Sept 30.