UPDATE: Maxis said services for affected customers have been restored.
"We would like to inform our customers that services have been restored, and we are closely monitoring the situation to ensure continued stability. We would like to once again apologise to our affected customers and thank them for their patience and understanding," the company said in a statement. It has also issued the same message to users on social media.
Maxis has acknowledged that some Hotlink and Ookyo users may be experiencing some difficulties getting connected today. The company has issued a statement saying that it's currently working to resolve the issue.
"We would like to apologise to our Hotlink and Ookyo customers who may be experiencing some service interruptions with their lines. Rest assured that we are working hard to rectify this as soon as possible. We will notify our affected customers when services are fully restored," the company said in the statement.
According to the website Downdetector, Maxis users started experiencing issues with their service from 1pm today. The website received up to 1,100 reports from users at various locations in Kuala Lumpur, Penang, Perak and Johor.
Hi, maaf atas kesulitan. Jika anda menggunakan servis Hotlink prepaid, terdapat isu teknikal kini untuk servis prepaid. — Maxis (@MaxisListens) October 7, 2019
Users were reportedly mostly affected by issues related to getting mobile Internet connection, with some also claiming that they couldn't make any outgoing calls or perform any services – like topping up their credit – on the Hotlink mobile app.
Meanwhile website Outage.Report also received over 470 reports from Maxis users today. Its real-time service outage map showed that besides the aforementioned four locations, users in Pahang and Kedah were also affected by the ongoing service interruption.
Most users have also taken to social media platform Twitter to express their frustrations over the issue, making #Maxis a trending topic with over 2,800 tweets as of time of writing.
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