Privacy questions as humans reviewed user audio at Facebook

Bajarin said tech companies need to use multiple methods to refine artificial intelligence software, as digital voice assistants and voice-to-text technology are still new. But he said being more clear about the human involvement is 'the very least' companies could do. — AFP

NEW YORK: Facebook has paid contractors to transcribe audio clips from users of its Messenger service, raising privacy concerns for a company with a history of privacy lapses.

The practice was, until recently, common in the tech industry. Companies say the use of humans helps improve their services. But users aren’t typically aware that humans and not just computers are reviewing audio.