Gobind made the post after users reached out to him on Twitter, as TM is supposed to file a report detailing the solutions it will offer to Streamyx user who have been complaining that they are being charged too high for low speeds.
In a reply to a number of users on Twitter, Gobind said he will issue a statement after the meeting. On June 19, Gobind urged TM to pay extra attention to issues faced by Streamyx users and gave the company one month to submit a proposal. TM responded by saying that the company is fully committed towards resolving the matter.
TM has also replied to users asking about Streamyx – it stated that it's looking for the best solutions.
Hi, @LianMinG93. We’re currently working on the best solutions for broadband (Streamyx) customer. We will announce of the latest offers once available. We really appreciate your understanding.— help me unifi (@helpmeunifi) July 23, 2019
Hai @azamreddy. Thank you for your question. We are always innovating and exploring ways to serve our customers better. Should there be any new developments or product launches, we'll be sure to post them on our official channels. Thank you.— help me unifi (@helpmeunifi) July 22, 2019