The gnawing anxiety of having an algorithm as a boss

Computer source code programmer script developer. Modern technology background. Web software.

I recently got the Internet in my apartment fixed, and my technician had an unusual request. 

I’d get an automated call after he left asking me how satisfied I was with the service, he explained, and he wanted me to rate him nine out of 10. I asked why, and he said there was a glitch with the system that recorded any 10 rating as a one, and it was important for him to keep his rating up.