Various telco representatives taking part in the pledge to the Malaysian Communications and Multimedia Commission to improve services, (L-R) TIME dotCom Berhad general counsel and chief regulatory officer Julian Ding, YTL CEO Communications Sdn Bhd Wing K. Lee, U Mobile CEO Wong Heang Tuck, Celcom Axiata Bhd CEO Mohamad Idham Nawawi, MCMC chairman Al-Ishsal Ishak, Telekom Malaysia Berhad CEO Datuk Noor Kamarul Anuar Nurrudin, Maxis chief executive officer Gokhan Ogut, and Digi Telecommunications Sdn Bhd chief corporate affairs officer Joachim Rajaram. YAP CHEE HONG/ The Star.
Telcos claim to already have plans in motion to match the Malaysian Communications and Multimedia Commission’s (MCMC) requirement that resolution of complaints be sped up to within three to 15 working days.
Celcom Axiata Bhd CEO Mohamad Idham Nawawi said the company was already close to meeting the standards required, resolving nearly 86% of complaints within three days.
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