SEOUL: Samsung Electronics said on May 7 it cannot confirm the shipping date for its foldable device Galaxy Fold yet and apologised to its pre-order customers in the United States for the delay.
The world's top smartphone maker delayed global sales of the splashy US$1,980 (RM8,220) foldable phone after reviewers discovered problems with its display, dealing a setback to Samsung and its efforts to showcase its innovation.
"If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically," the South Korean tech giant's US subsidiary told Galaxy Fold pre-order customers in an email late on May 6, which was confirmed by a Samsung spokeswoman.
As per US regulations, Samsung was required to notify customers that the pre-orders would be cancelled in the event the product had not been shipped by May 31, it said in a separate statement to Reuters.
Samsung has said it plans to make at least 1 million Fold handsets in the first year, versus the total 300 million phones it produces annually on average.
It closed Galaxy Fold pre-orders earlier due to what it said was “high demand”. – Reuters