Google, Apple will refund mistakenly purchased apps – but be quick


In Apple's App Store, customers have up to 14 days to decide if they like an app – if not, they can choose to return it and get a refund. — dpa

It can happen faster than you think: You're just browsing the app store when you accidentally end up buying an app you never actually wanted. Maybe you clicked on the wrong one or you misread the description and decided to hit purchase – it's an easy mistake.

Some app providers will let you cancel your purchase within a set time period and give you a refund.

Both Google and Apple are among those that allow for mistakes.

In the Google Play Store, if you notice your mistake within two hours, you can cancel the purchase. With apps that you haven't used or opened at all, Google will even allow a refund up to 14 days later – but only after the company has checked that you're being honest.

In Apple's App Store, customers have up to 14 days to decide if they like an app – if not, they can choose to return it and get a refund.

In cases where there is a specific reason, Apple will even allow a refund after 90 days.

However, when it comes to other providers, such as Amazon, things can get dicey. According to customers' reports, it's almost impossible to get a refund on apps, music or e-books.

In the European Union, customers have a right to a refund up to 14 days after purchasing anything. However, some digital content, such as apps, are exempt from this regulation. – dpa
   

Across The Star Online