Apple MacBook keyboard problem still plagues users a year after it was exposed

  • TECH
  • Thursday, 28 Mar 2019

FILE PHOTO - A guest points to a new MacBook Pro during an Apple media event in Cupertino, California, U.S. October 27, 2016. REUTERS/Beck Diefenbach

Even after almost a year after the Apple MacBook butterfly keyboard saga came to light and landed the company in a class action lawsuit, the problem remains unsolved.

As pointed out by The Wall Street Journal article, the problem still persists for some users, one of them being the writer of the article.

“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” Apple said to The Wall Street Journal in a statement.

“The vast majority of Mac notebook customers are having a positive experience with the new keyboard.”

Last year, Apple admitted that some keyboards in certain MacBook and MacBook Pro may be faulty, with the keys feeling “sticky”, and not responding in consistent manner – sometimes, the letters may not even appear on the screen.

This was attributed to the butterfly mechanism in the keyboard introduced with Apple’s 2015 12in MacBook which was claimed to be more precise and accurate than the standard scissor mechanism.

Apple was then hit with a class action lawsuit in the United States federal court with several customers claiming that the tech giant was aware of the flawed keyboard.

Affected MacBook owners could then change their keyboards for free as part of Apple’s Keyboard Service Programme.

Popular Apple tipster John Gruber made his dissatisfaction known: “I consider these keyboards the worst products in Apple history. MacBooks should have the best keyboards in the industry; instead they’re the worst. They’re doing lasting harm to the reputation of the MacBook brand.”


Related article: Apple sued over defective MacBook butterfly keyboard

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