HP expands recall for overheating batteries


HP shares that it is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost. — Reuters

HP shares that it is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost. — Reuters

HP has expanded its worldwide recall and replacement programme for overheating batteries on certain notebooks and mobile workstations.

The initial programme which started in 2018 replaced about 50,000 batteries that could pose a fire and burn hazard to users. CNet reports that the latest programme targets an additional 78,500 faulty units.

The affected laptops and workstations are HP Probook 64x (G2 and G3), HP ProBook 65x (G2 and G3), HP ProBook 4xx G4 (430, 440, 450, 455, and 470), HP x360 310 G2, HP Envy M6, HP Pavilion x360, HP 11 notebook computers and HP ZBook (17 G3, 17 G4, and Studio G3) mobile workstations sold worldwide from December 2015 through April 2018.

HP states that the batteries were also sold as accessories or provided as replacements by HP or authorised HP service providers from December 2015 through December 2018 for the above products.

As the batteries are internal to the system, users are advised not to attempt to replace the battery themselves, as HP is providing free battery replacement for the affected machines.

“HP’s primary concern is for the safety of our customers. HP is proactively notifying customers, and will provide replacement battery services for each verified, eligible battery, at no cost,” the website states.

In the meantime, HP is releasing an update to the BIOS that installs the Battery Safety Mode, which allows users to safely use the machines by connecting to a power adaptor and bypassing the battery.

The Battery Safety Mode discharges the battery and stops the battery from charging until the mode is disabled, and HP advises users to enable the mode until the battery is replaced. HP states that the Battery Safety Mode is only applicable to HP products affected by the recall.

Users can find out here if their battery is affected, and if it is, HP will contact the customers to schedule a time to replace a battery. Customers can also choose to get their battery replaced at qualified HP service centres.

HP , battery , fire hazard