How US retailers turn their bane into boon with ‘click and collect’


FILE PHOTO: Parking stall signs for Walmart online grocery pickup are seen at a Walmart parking lot in Cumming, Georgia, U.S., November 5, 2018. REUTERS/Nandita Bose/File Photo

As retail casualties such as Sears or Toys ‘R’ Us kept piling up, costly real estate often got the blame for traditional retailers’ struggle to keep up with e-commerce rivals. 

Yet last US holiday shopping season showed stores may offer retailers a rare competitive advantage as they scramble to fend off the challenge from e-commerce giant Amazon.com and other online retailers. 

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