GrabFood will soon be available at more locations within the Klang Valley.
Grab Malaysia said its meal delivery service GrabFoodMy has resumed normal operation after it was disrupted due to its riders staging a strike yesterday.
A Grab Malaysia spokesperson also stated that the company has resolved the matter with its riders amicably and the reason for the strike was because the rider’s incentive scheme was revised.
According to a screenshot circulating on social media which has yet to be verified, the new incentive scheme pays the rider RM5 for each delivery. The riders will earn a RM10 bonus if they complete five deliveries in a day but the bonus goes up to RM90 if 30 deliveries are completed a day. There is also a RM3 bonus for every delivery completed at certain areas and times.
A check on Facebook group GrabFood Rider Malaysia showed that some members got upset after the company changed the incentive payment from RM10 per trip to RM5. Members on the group created hashtags like #BoikotGrabFood and urged other riders to stop delivering food for the company.
“We recently revised our incentive scheme for our GrabFood riders, which in truth, would have benefited them more. However, this gesture did not go well with our riders as we would have liked to,” the company said in a statement.
“Perhaps we should have clarified and explained the benefits clearly and in length. However, their disappointment and comments did not go unnoticed, as we have reviewed the incentives accordingly, with proper communications and explanations in place to help our riders understand the revised scheme much better.”
Because of the strike, food deliveries were delayed and customers took to social media to complain about it.
“We apologise to our GrabFood riders for the lack of discretion on our part and will do our best to see to your needs. At the same time, for our customers, we are doing the necessary to ensure that your grievances and refunds are made in proper order,” Grab Malaysia said.
We have contacted Grab Malaysia for more comments.
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