Don't dismiss social media companies' growing pains


Facebook, Twitter and Snap said or implied that the disappointing user numbers were the result of intentional decisions to improve their digital hangouts.

The last couple of weeks have been rough for companies that own big digital hangouts. I have a lingering question: Are their popularity hiccups temporary or a sign of profound change in internet habits?

Facebook Inc posted the largest ever single-day market value loss for a US company after it gave a scary financial forecast and – most relevant for my purpose here – said the number of people surfing Facebook daily in the US and Canada flat-lined. Twitter Inc spooked investors with a slight decline in the number of monthly users and predicted the trend would continue into this fall. Snapchat’s parent company said the number of daily users dipped by about 3 million in the second quarter from the early part of 2018. Snap Inc also said its user pains would persist.

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