Imagine leaving your dirty laundry somewhere and finding it all freshly cleaned in less than 48 hours. Now picture doing all that with zero human interaction ... isn't that just great news?
Say hello to EziPod, a new laundry locker service that allows users to drop off and pick up their laundry hassle free and oh, did we mention without the need of human interaction?
"We were already running a self-service laundry business, and decided that we need to do something more advanced to cater to our customers who cannot come to our centres. We wanted to increase the utilisation of our service, and decided that a 24/7 laundry locker business was the way to go," says EziPod co-founder Venon Tian.
The concept is simple. First, the customers need to locate an automated EziPod locker to deposit their laundry. Then they need to launch the EziPay app, scan the barcode that appears on the locker, and choose any of the service available – Laundry and Press; Dry Cleaning or Iron Only.
This would generate another barcode, which the users have to scan and an available locker would then automatically open. Each locker can hold up to 30 pieces of hanged clothes, or about 20kg of items. Once they have placed the items in the compartment, the customer needs to ensure that the door is tightly shut before leaving.
"After the customer drops off their clothes, our drivers will collect the and send to our quality control team for checking. Our QCs will immediately check how many pieces of clothing were collected, take pictures of them, note the stains and tears, and store the details in our system. We will then send a push notification via the app, as well as an SMS, to our customers to indicate the total number of clothes received, state any particular stains and tears, and also the final price," explains Tian.
Charges are dependent on the item. A top, for instance, costs RM2 to iron, RM3 to iron and wash, and RM7 to dry clean. If a customer is unhappy with the pricing, they could call the service centre to cancel the order, and the team would return the items to the designated EziPod locker at no cost.
"When a garment is missing or is damaged by us, we will compensate our customers 10 times of the laundry price, as per the laundry industry standards," he adds. The items are cleaned within 48 hours and customers will receive another notification and SMS to inform that their laundry is ready for pick up from the same EziPod locker where they were dropped off.
EziPod is currently available in 21 locations within the Klang Valley, and Tian shares that the business will be expanded to the rest of the country by the middle of next year. "The lockers will be placed at shopping centres, as well as middle and upper level apartments and condominiums where security is essential," he says.
The lockers are automated and customers can only retrieve their clean clothes once they have paid via EziPay and will receive a QR code for unlocking the door.
"Security is important to us. The only way anyone can break into the lockers is if they use brute force, hence why we only place it where we know that the safety of the lockers and the items inside cannot be easily compromised," he adds.
Any cleaned laundry that is not collected after 48 hours will be returned to the facility, and the customers need contact the company to collect it at another time. EziPod service is available 24/7, though there is no pick up or drop offs on Sundays and public holidays. For more information on EziPod, visit ezipod.my.
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