It started as a ride-sharing service but now Grab is ready to add on-demand food delivery, logistics and e-wallet to its list of services in Malaysia and South-East Asia.
Grab Malaysia country head Sean Goh shared that the company is looking to make Grab a one-stop service for consumers to enjoy the benefits of a cashless society. He introduced two of its services – GrabFood and GrabPay mobile wallet.
The GrabFood food delivery service is currently in beta and is only active in selected areas within the Klang Valley, namely Sri Hartamas, Bangsar, Mont Kiara and Bukit Damansara.
"It will be fully launched by the end of May, although it will still focus on areas in the Klang Valley. We are working towards making it available in other areas soon," said Goh at the Grab Malaysia headquarters in Petaling Jaya.
He also added that most of the merchants who work with UberEats (that will be terminated on May 27), which Grab took over after its acquisition of Uber earlier this year, are willing to get on board the new service.
"We want to bring the service forward to more merchants. There are a few hundred now on the platform and we want to take it to the thousands," he said.
GrabPay that is currently being used as one of the methods of payment in the Grab app will also be expanded into a mobile wallet that can be used to make transactions at retail outlets. Approved by Bank Negara Malaysia last year, Goh said that the e-wallet is secure to use.
"We have a database with details of many millions of people, which includes sensitive information. It has always been essential for us to protect data security. Now with the e-wallet, we will continue to do everything we do to protect our data," he added.
GrabPay mobile wallet will tentatively be launched in a few months, though Goh says that it will not support cross-border service for the moment.
That is because every country has different set of rules regarding e-wallets he said, though Goh assures that Grab is working on a way to provide smooth transactions in any country that GrabPay mobile wallet is accepted.
"Users can still use the credit cards linked to their GrabPay to make transactions when outside of Malaysia," he said.
Goh also revealed Grab's that it plans to introduce GrabExpress courier service which is already implemented in Indonesia and the Philippines.
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