FILE PHOTO: A person uses an ATM at a Bank of America location in Pasadena, California, U.S., September 6, 2017. REUTERS/Mario Anzuoni/File Photo
NEW YORK: Mobile banking apps keep getting better, but 60% of Americans would still rather open a new checking account in person at a bank branch than on a phone, tablet or desktop computer, according to a new survey.
Set for release on Wednesday by consulting firm Novantas, the survey also found that half of US customers feel that online-only banks are "less legitimate" than those with branches.
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