The smiley doesn't convey warmth and can even make its users appear incompetent
A warm smile can be of great help in the workplace: When first meeting others, it makes you look more approachable and caring.
However, this isn't the case when using smileys in an e-mail. In fact, the small, smirking icons may actually have the opposite effect, writes the German journal Psychologie heute, citing a recent study.
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