Apple tackles iPhone X production woes to buoy holiday sales

  • TECH
  • Friday, 03 Nov 2017

An employee scans the barcode on the box of an Apple Inc. iPhone X at an Apple store during its launch in Hong Kong, China, on Friday, Nov. 3, 2017. Long lines formed outside Apple stores around the world, a sign of strong demand from consumers waiting for the company's 10th anniversary iPhone X. Photographer: Justin Chin/Bloomberg

Apple Inc is fixing supply problems with the iPhone X, its most important device in years, setting the company up for a better-than-expected holiday period. 

Supported by resurgent iPad and Mac sales, the 10-year anniversary iPhone will help push revenue to a record high of US$84bil (RM355.61bil) to US$87bil (RM368.31bil) in the quarter ending in late December, Apple said in a statement. Analysts had predicted US$84bil (RM355.61bil), according to data compiled by Bloomberg.  

The shares rose 3.1% in extended trading on Nov 2. If the stock nears that level on Friday, Apple will be within reach of a US$900bil (RM3.81tril) market capitalisation, solidifying its status as the world’s most valuable public company. 

The iPhone X has two headline innovations: an edge-to-edge display and a facial recognition system that uses 3D sensors. Both components have endured production problems, and soon after people started pre-ordering the handset on Oct 27, shipping times lengthened to as many as six weeks. 

Chief executive officer Tim Cook said Apple is addressing the delays. Production is “going well, we’re doing more each week and I’m pleased with how things are going,” he said in an interview. "The initial demand for iPhone X has been very, very strong.” 

Six-week waiting times for online iPhone X orders will be reduced in the next two days as Apple adds more production capacity, he added. Indeed, wait times were already falling on Thursday in several major markets, including China. Long lines had formed outside Apple retail stores ahead of the Friday launch. 

iPhones usually account for about two-thirds of Apple revenue and the devices are a hub for a growing suite of other products and services from the company. If the iPhone X is a big hit, that could fuel growth of offerings like Apple Music and iCloud storage in coming years. Apple shares have hit records this week, with investors predicting demand for the handset will continue in future quarters. 

Cook provided few specifics on how well the iPhone X is doing compared with other versions of the phone, but his vaguely positive comments, combined with estimate-beating fiscal fourth-quarter results, kept investors happy. 

“I’ve got goosebumps – it’s another great quarter, tremendous momentum and we’ve got the iPhone X to look forward to,” Hank Smith, chief investment officer at Haverford Trust, which owns Apple shares, said in a Bloomberg Television interview. 

Apple also forecast a gross profit margin of 38% to 38.5% for the holiday quarter. Analysts were looking for 38.5%. Results over this crucial period will also benefit from the HomePod, a smart speaker that will be available in December. It competes with a range of revamped Echo speakers from Inc. and Google’s Home devices. 

For the company’s fiscal fourth quarter, which ended Sept 30, Apple reported earnings of US$2.07 (RM8.76) a share on revenue of US$52.6bil (RM222.68bil). Analysts projected US$1.87 (RM7.92) a share and sales of US$50.7bil (RM214.63bil). Sales in Greater China rose 12% to US$9.8bil (RM41.48bil). The company had US$269bil (RM1.13tril) in cash and long-term marketable securities at the end of September. 

Cook highlighted market share gains in China for the iPhone, iPad and Mac products. “We sold more iPhones than we expected,” he said. “We had double-digit iPhone growth in many of the emerging markets.” 

Apple said Mac sales jumped 25% in the period, iPad revenue grew 14% and other products, such as the Watch and AirPods, surged 36%. Total sales rose 12%, the biggest increase in two years. 

When Apple unveiled the US$999 (RM4,229) iPhone X in September, it also introduced the iPhone 8, which is US$300 (RM1,270) cheaper and a more modest upgrade to the prior handset. The iPhone 8 went on sale a week before the end of the September quarter, and contributed to fiscal fourth-quarter results. The handset failed to boost the average price consumers paid for iPhones, though, with the US$618 (RM2,616) average falling short of the US$633 (RM2,679) estimated by analysts. 

It’s the first time that Apple has staggered the release of new handsets that were unveiled at the same time. The delay may have prompted some buyers to wait to check out the iPhone X before deciding on its more affordable sibling. That may have pushed more sales into the holiday quarter. 

The results follow strong third quarters from technology companies including Alphabet Inc, Microsoft Corp and Amazon. Shoppers, advertisers and businesses are more active online and a lot of that is happening on Apple iPhones, iPads and Mac computers. 

Apple’s reinvigorated effort to expand services, like the App Store and Apple Music, has also locked customers into its products more tightly. That’s creating more stable demand for the iPhone X even amid manufacturing problems. The company said its services business generated record revenue of US$8.5bil (RM35.98bil) in the fiscal fourth-quarter, up 34% from a year earlier. 

“With solid iPhone 8 and 8 Plus sales and strong iPhone X preorders, it is likely that iPhone X will expand the range of users interested in smartphones rather than cannibalise sales of less expensive iPhones,” Michael Obuchowski, chief investment officer at Merlin Asset Management, said. “A good measure of user’s engagement was strongly accelerating growth in Apple services.” 

One of Apple’s latest customer lock-in tools is an updated mobile operating system supporting augmented reality features and apps that can super-impose images and information onto a user’s view of the real world. 

The innovation may prove an important step on the path to Apple’s potential next big product, smart glasses, for which CEO Cook has created a dedicated team. Apple’s research and development spending climbed 17% in the three months through September to US$3bil (RM12.70bil). — Bloomberg

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