Uber knowingly rented out faulty cars, WSJ says; firm says it's fixed the problem

  • TECH
  • Friday, 04 Aug 2017

A Honda Vezel is seen in Singapore August 4, 2017. REUTERS/Thomas White

SINGAPORE: Uber Technologies Inc knowingly rented its drivers defective cars at risk of catching fire, the Wall Street Journal reported on Aug 4, and the ride-hailing firm said it moved to fix the problem after one of the vehicles suffered a fire. 

The Journal cited internal e-mails and documents showing Uber's Singapore unit bought more than 1,000 Vezel sport-utility vehicles that maker Honda Motor Co Ltd had recalled due to an electrical fault. 

It reported the Singapore management was aware of the recall, and that the cars Uber had bought and rented out had not been repaired. The Journal also said management pressed the car dealer for repairs whilst renting out the vehicles. 

"As soon as we learned of a Honda Vezel from the Lion City Rental fleet catching fire, we took swift action to fix the problem, in close coordination with Singapore's Land Transport Authority," Uber said in a statement. 

The Journal reported the vehicle caught fire in January. 

The Land Transport Authority, when contacted by Reuters, said it had no immediate comment on the Journal report. 

An Uber spokesman in Singapore declined to elaborate on whether management knowingly rented out defective vehicles, directing Reuters to the company statement. The spokesman said all vehicles have now been repaired. 

"We acknowledge we could have done more – and we have done so," Uber said in its statement. It said it had hired three experts "whose sole job is to ensure we are fully responsive to safety recalls." 

The Journal reported that Uber's lawyers had assessed potential legal liabilities including possibly violating driver contracts. 

"There is clearly a large safety/responsible actor/brand integrity/PR issue," for Uber, an internal report read, according to the Journal

Uber, which has pulled out of massive markets China and Russia, used Singapore as a springboard to grow in populous South-East Asia. 

The region is dominated by Grab, which says it has a 95% market share in third-party taxi-hailing and 71% in private vehicle hailing. The local incumbent last month said it had raised US$2.5bil (RM10.69bil) to fund further growth. 

Grab on Aug 4 said its drivers do not use the Vezel model that was subject to recall. 

"(This incident) will receive some attention and may dissuade some people from using Uber, but I don't see it as having a major impact," said Dane Anderson, a vice president at researcher Forrester. 

"The government is very pragmatic and has been friendly to services like this and to business in general. I think it will continue to do what it has always done, which is continue to take a balanced, measured, pragmatic view," Anderson said. 

The Journal report is the latest blow to Uber in Asia. Authorities in places such as Hong Kong, Japan, South Korea and Taiwan have questioned the legality of its apps, which can connect private car owners with fare-paying passengers, pitting them against licensed taxi drivers. The firm has had to suspend operations on several occasions, as in Macau last month. 

At home, Uber is the subject of a federal inquiry into software that helped drivers avoid authorities in areas within which it did not have official permission to operate. It is also involved in an intellectual property lawsuit filed by the self-driving car unit of Google parent Alphabet Inc. — Reuters

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