American Airlines launches baggage alert system for bags gone astray

The service stops short of sending alerts to everyone on the plane.

American Airlines has launched a new baggage alert system that will inform customers about the status of their luggage and save them from waiting around at baggage carousel.

For anyone who's experienced the misfortune of being the last person at the baggage carrousel, watching as everyone else is happily reunited with their bags, AA has created Customer Baggage Notification (CBN), aimed at sparing travelers the nuisance of waiting pointlessly for a bag that will never come.