E-commerce today represents just 8.5% of all retail sales, but it is growing about 15% per year, more than five times faster than overall retail growth. Total US retail sales in 2016 were US$4.9tril (RM20.89tril).
What will shopping in the near future look like?
A lot different, thanks to technology just now starting to appear – and the good news is that much of it will benefit shoppers.
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