LONDON: British Airways flights were back in the skies but the company faced increasing pressure over its response to the huge IT failure that left 75,000 passengers stranded over a holiday weekend and dealt a major blow to its reputation.
BA, which once marketed itself as "the world's favourite airline" suffered a public relations disaster after it had to cancel all flights from London's Heathrow and Gatwick airports on Saturday. It blamed a power surge that knocked out its computer system, disrupting flight operations, call centres and its website.