More car dealers are offering online services, but there isn't much integration with financing, trade-in values and other services consumers want online. (Dreamstime)
As bricks-and-mortar stores around the US close up and more retail sales shift to the Internet, the auto industry seems stuck in the past, plodding along in much the same way that it has for decades.
If you want to buy a new vehicle, you still have to schlep to a dealer, negotiate a price and sign a stack of documents before you drive away. With the notable exception of upstart Tesla Motors, which offers a completely online process, shoppers can start the buying process online, but ultimately they have to visit a dealership to close the purchase.
Already a subscriber? Log in.
Win a prize this Mother's Day by subscribing to our annual plan now! T&C applies.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!
