Chicago concierges say smartphones can’t compete


  • TECH
  • Thursday, 27 Apr 2017

Shannon Boland, far left, is the top concierge at Chicago's LondonHouse luxury hotel, on March 21, 2017. (Phil Velasquez/Chicago Tribune/TNS)

CHICAGO: The time a Saudi Arabian guest wanted a 1995 dark blue Chevy and got it shipped home. The time a guest wanted to drop from a helicopter onto the LondonHouse's roof to propose. The time Cleveland symphony members needed to find their way through protest-clogged streets before performing at the Chicago Symphony Orchestra. 

All were situations handled by concierges in Chicago. All showed the value of a human touch. 

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