For India's largest lingerie e-tailer, privacy pays


Dignity and discretion: Richa Kar's ability to identify what women want and then provide it is paying dividends for Zivame, now India's largest online lingerie retailer.

BENGALURU: Discretion is paying off for India's largest online lingerie retailer Zivame: its sales have risen five-fold in the four years since its launch and just last week, it received US$40mil (RM169.18mil) in funding from local and foreign investors. 

The startup is one of several e-tailers cashing in on the awkwardness many middle-class women feel buying underwear in public in this deeply conservative society. 

It now plans to further boost sales by opening 100 "fitting salons" over the next three years where clients can get measured before making purchases online, its founder told Reuters. 

"We made it cool to talk about lingerie," Richa Kar, who is also Zivame's chief executive, told Reuters. "We answered the question of whether lingerie is worth investing in." 

Physical stores ring in the bulk of the sales in India's 110bil rupees (RM7.03bil) lingerie market. These shops, however, range from pricey boutiques in glitzy malls to streetside stalls and makeshift shops where the sales assistants are often men. 

Many women say websites give them a discreet, budget-friendly and comfortable alternative, fuelling growth in the online lingerie sector which consultants Technopak estimate at 70% a year, albeit from a small base. 

The overall lingerie sector is growing at 16%, they added. 

Zivame is currently valued at around US$100mil (RM422.96mil). After its latest funding round, it counts Zodius Technology Fund and Malaysian state fund Khazanah Nasional Berhad as investors. 

Other online lingerie retailers in India include Pretty Secrets and Clovia. — Reuters

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