No joy: Homejoy is one of at least four high-profile collapses or retrenchments so far in 2015.
At the end of July, Homejoy, a start-up company that used the Web to offer house cleaning, hung up its mops, leaving customers in the lurch and Google Ventures and other top-tier private equity backers out the more than US$35mil (RM150.4mil) they had sunk into the company.
Now, with public markets on a see-saw and venture capitalists thinking the turmoil may hit private markets, many investors are wondering if more Homejoys lie ahead. That is leading them to look extra hard at companies that hold similar characteristics to Homejoy: on-demand, logistics-heavy businesses that cater to consumers rather than businesses.
"They are caught on a treadmill" because to keep running requires more cash infusions, though often without an accompanying move to profitability, said Venky Ganesan, a venture capitalist at Menlo Ventures. He said he looked at about a half dozen such companies in the spring and early summer, passing on all of them, only to see all raise money elsewhere.
While the failure of one start-up might not seem like much, Homejoy's folding attracted outsized interest because it had already raised more than US$35mil (RM150.4mil) from high-calibre firms. Most start-ups fail, of course, but they generally do it at earlier stages and lower cost to their backers.
Homejoy is one of at least four high-profile collapses or retrenchments so far in 2015, counting those that raised at least as much cash, also from top firms. In recent years, among consumer-oriented tech companies, just one or two such start-ups have failed each year.
Earlier in 2015, assets of two onetime highflyers, social network Path and online retailer Fab, sold for a fraction of the money invested in them. In the world of venture, such sales are how most start-ups fail.
And in July, upscale grocery delivery service Good Eggs closed all locations except San Francisco, after raising more than US$50mil (RM214.9mil) from backers including Sequoia Capital.
Still, venture capitalists say they don't expect an implosion in the startup industry given that many high-growth, no-profits companies have recently raised enough money to give them a cushion thick enough for months, if not years.
"It may not be a 10% correction overnight," said Roger Lee, general partner at Battery Ventures, describing one scenario for the valuations of those companies. "It may be a long steady correction over time."
And for certain categories of companies, including those seeking funding at their earliest stage, or top performers at the late stage of the start-up cycle, raising money is no problem. A few weeks ago, ride-hailing service Uber raised US$1bil (RM4.3bil) for its China service.
Rising valuations
Rising valuations at those high-flying companies, including accommodation service Airbnb and data analysis company Palantir, helped venture funds attract US$10bil (RM43bil) last quarter, more than any quarter in almost eight years.
For the start-ups, immediate challenges to fundraising face companies in between, including those with revenue in the low single digits that previously raised between US$10mil (RM43mil) and US$20mil (RM86mil), venture capitalists said.
Six months or a year ago, that kind of performance might have quickly attracted another funding round on decent terms, but not today.
Some start-ups that fit that middling profile and thus in the current environment might take longer to raise money, on less generous terms - include laundry service Washio, now fundraising, and clothing exchange Threadflip.
Washio, with US$16.8mil (RM72.2mil) raised to date, has developed a strong business model that has led to steady growth and no trouble retaining customers, a spokesman said.
Threadflip, with US$21.1mil (RM90.7mil) raised so far, is increasingly focusing on its concierge model, which resells clothing on behalf of customers instead of depending on them to handle sales themselves. As a result, it is seeing improved growth and customer retention, said chief executive Manik Singh.
Longer-term trouble may lie ahead for companies that have recently raised US$20mil (RM86mil) or more but lack the profitability to attract more cash. They have more time, but will have to focus on profit to attract further rounds of venture money.
Start-ups that raised large sums this year while spending heavily for new customers include delivery-service Postmates, which raised US$80mil (RM343.9mil) in June from investors such as Spark Capital and Tiger Global Management.
Venture capitalists say they plan to watch startups in that category closely to see whether and how they reach profitability.
Postmates usually offers a few weeks of free delivery when it first enters a market and a US$50 (RM215) delivery credit for some new customers. Then, high charges kick in; earlier this week, ordering a US$13 (RM55) salad in San Francisco required fees of more than US$6 (RM25).
Chief executive Bastian Lehmann said his company grows largely through word-of-mouth, has just a small marketing budget, and is on the path to profitability.
"You've got to parse out, who are the ones who save people money in a downturn?" asked Paul Holland, a venture capitalist at Foundation Capital who recently backed Luxe, a valet-parking services company. "The ones that save people money are not going to be vulnerable."
Because using Luxe typically costs less than going to a parking garage, the company will thrive, he said. Other VCs flag the category for trouble, saying while they may be cheap for consumers, parking services cost too much to operate relative to fees charged.
In general, VCs search for companies offering a service that customers decide they can't live without rather than companies juicing sales through overly rapid expansion or deep discounts.
"The more you spend on customer acquisitions, the worse your customers are going to be," said Ann Miura-Ko of Floodgate Ventures.
Homejoy, for example, offered an initial 2.5-hour house-cleaning for US$19 (RM82), leading to too many one-time-only customers.
At Good Eggs, "the single biggest mistake we made was growing too quickly, to multiple cities, before fully figuring out the challenges of building an entirely new food supply chain," wrote co-founder Rob Spiro in an early August blog post.
Still, the allure of growth at high cost continues to draw startups, in part because of the success of companies like Uber and Lyft.
One recent entry to the marketplace that is aiming to spend its way to success is Jet, a shopping service which delivers discounted products to members. It is currently offering new users a free six-month membership. Armed with the US$140mil (RM602mil) it raised earlier this year from backers such as Accel Partners and Andreessen Horowitz, it can afford the hit - for now.
A Jet spokesman said the company's business model would allow it to cover customer acquisition costs after its second year.
Of course, if enough customers return to fledgling start-ups, the discounts pay off.
"That is where the good businesses separate from the almost good businesses," said Tod Francis of Shasta Ventures.— Reuters
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