After China Mobile sugar rush, Apple will fight for customers

  • Apple
  • Monday, 16 Dec 2013

BEIJING: For all the hype, Apple Inc's long-awaited iPhone agreement with China Mobile Ltd may deliver little more than a fleeting revenue jolt for the US giant. 

A deal with the world's largest mobile carrier, expected as early as this week, nets Apple 759 million potential new customers that could generate US$3bil (RM9.7bil) in 2014 revenue, or nearly one-quarter of Apple's projected revenue growth in its current fiscal year. 

But after the initial haul, Apple will find itself in a familiar, expensive battle with its main smartphone rival, South Korea's Samsung Electronics Co Ltd, to win over customers, one wallet at a time. 

And China Mobile will likely have to wait at least a year for its payout as it spends billions of dollars to build a 4G network so customers can make full use of their iPhones. 

"The easiest way to grow iPhone sales was always distribution. This was the pot at the end of the rainbow and now that we're there, it's going to be an old-fashioned slog it out over customers," said Ben Thompson, a Taipei-based writer on the technology industry at 

China is Apple's second-largest market after the United States. Net sales in China for the fiscal year ended September 2013 rose 13% to US$25.4bil (RM82.13bil), accounting for about 15% of Apple's US$170.9bil (RM552.6bil) in total net sales. 

But its performance has been mixed. Where once there were lines around the block for the newest iPhone, now Apple faces intense competition from Samsung plus a host of local players such as Xiaomi making cheaper smartphones. 

China Mobile, which says it already has 45 million iPhone users, could gain 17 million new activations and the deal should generate at least US$3bil (RM9.7bil) in revenue for Apple in 2014, according to Forrester Research. 

Analysts expect Apple's revenue to increase by US$13.2bil (RM42.68bil) in its fiscal year ending September 2014, according to Thomson Reuters I/B/E/S. 

Apple declined to comment on its negotiations with China Mobile. China Mobile spokeswoman Rainie Lei said talks were ongoing and declined to elaborate. 

After the gold rush 

The last of the big-name carrier signings marks a shift in the smartphone battle: once availability is no longer an issue, marketing becomes the deciding factor. 

Samsung has the spending edge. 

The South Korean titan is expected to spend around US$14bil (RM45.26bil) on advertising and marketing this year. Samsung spends a bigger chunk of its annual revenue on advertising and promotion than any of the world's top 20 companies by sales — 5.4%, according to Thomson Reuters data. Apple spends just 0.6%. 

"Apple is definitely going to have to increase marketing spend," said Bryan Wang, a Beijing-based analyst with Forrester Research. 

"Apple is going to gain revenues from China through the upcoming China Mobile agreement. But its next question will be how to further compete with competitors after the first year." 

Another problem for Apple is consumer habits in China, where smartphone buyers tend to prefer cheaper handsets. More than 88% of people buying smartphone handsets in the third quarter spent less than US$500 (RM1,616.75), according to data from Canalys. 

The latest iPhone 5S costs US$868 (RM2,806.68) in China while the 5C fetches US$737 (RM2,383.09), according to Apple's China website. 

To be sure, even winning over a tiny percentage of China Mobile's 759 million subscribers would be a boon for Apple. 

"The absolute number of people who are rich and can afford an iPhone is quite large. It's a big deal," said's Thompson. 

One-two punch 

For China Mobile, the payout will have to wait as it pumps billions of dollars into its 4G network roll-out and iPhone subsidies eat into profit margins. 

It will take at least one year before an iPhone deal is profitable for the carrier, according to Delta Partners, a global telecoms, media and technology advisory and investment firm based in Dubai. 

Moody's Investors Service expects China Mobile's capital spending as a percentage of revenue will be about 30% in 2014, due to 4G spending. That works out to about 196bil yuan (RM104.38bil), based on Thomson Reuters data on revenue forecasts from 29 analysts. 

China Mobile's existing iPhone users can only use the company's slower 2G wireless speeds because its proprietary 3G TD-SCDMA standard is not compatible with iPhones. 

The company hopes the one-two punch of high-speed 4G mobile Internet and Apple iPhones will bring back customers who abandoned the carrier for China Unicom Hong Kong Ltd and China Telecom Corp, both of which already offer the iPhone. China Mobile also hopes to get current subscribers to upgrade to premium product and service. 

One wild card is how the deal will be structured. In the United States, Apple's home ground, wireless carriers subsidise the iPhone in return for two-year contracts. These subsidies help make the iPhone affordable to a wider US customer base. 

Analysts estimate operators pay about US$400 (RM1,293.40) subsidy for each iPhone they sell, compared with about US$250 (RM808.38) to US$300 (RM970.05) for other smartphones. 

While carriers take an initial margin hit, they typically recover the subsidy cost over the two-year contract because iPhone buyers typically tack on pricy data plans. — Reuters 

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