CYBERJAYA: Dell Malaysia is poised to expand the shared-services outsourcing operations at its Global Business Centre here.
Bobbi Dangerfield, managing director at the centre, said the focus is on building up the IT infrastructure and datacentre at the 240,000sq ft facility to make that push.
“Malaysia is high on the list of worldwide outsourcing locations and we see great growth potential here as IT-as-a-service becomes increasingly commonplace among local businesses,” she said.
Dangerfield said Dell Services has a significant presence in the country, with a total of 1,504 team members located in Penang and Cyberjaya.
Peter Altabef, president of Dell Services, said the facility in Cyberjaya is expected to expand and grow. “The timing is right because the Malaysian economy is picking up and is clearly geared towards IT development,” he said.
“Our Cyberjaya facility has a world-class datacentre and will eventually become one of our regional hubs in the Asia Pacific.
Dell also announced that it is hiring more staff and increasing the number of servers at the datacentre to meet growing customer demand.
The Cyberjaya facility not only provides infrastructure solutions, but also hosts services that enable businesses to manage, monitor and troubleshoot their computer networks around the clock, lifting the burden of IT management and maintenance.
Also, it can perform support services, such as software patching and upgrading, as well as server management.
Dell expects the banking, financial services, and oil-and-gas industries to increasingly embrace IT-as-a-service in the near future.
Dangerfield added that Malaysia’s dynamic multicultural environment — namely people who can converse in different languages — makes it an attractive destination for a regional-support centre.
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