KUALA LUMPUR: Avaya (Malaysia) Sdn Bhd has unveiled a family of videoconferencing products and services under the Avaya Flare Experience name, aimed at corporate customers.
The products enable Internet users — especially those with low bandwidth, i.e. less than one megabit per second (Mbps) — to enjoy high-definition (HD) videoconferencing with ease.
This is possible because the Avaya solution supports Session Initiation Protocol (SIP), a signalling system used to initiate, manage and terminate interactive sessions between one or more users on the Internet.
“Employees who work from home, for example, do not have to worry about lag time or other troublesome issues during video-conferencing sessions with the offices,” said Teh Chai Peng, country director of Avaya Malaysia.
Furthermore, the Flare Experience reduces the complexity of setting-up a videoconferencing session, thanks to easy-to-use features and an intuitive user interface.
One of the main components of the system is the Avaya Desktop Video Device, a Tablet PC that runs on the Android operating system. It has an 11.6in HD touchscreen, HD 720-pixel camera, Harman Kardon speakers, and built-in dual microphones.
Teh said the Desktop Video Device also has an intuitive user interface. Users only need to drag-and-drop icons to enable voice and video calls or to initiate a videoconferencing session.
“Users can even choose to take a call separately for sidebar interactions via voice, e-mail or instant messaging. They can later rejoin the group without interrupting the in-progress videoconferencing call,” she added.
With the Desktop Video Device, a participating employee’s contact information — everything from phone numbers to Facebook account to Twitter name — is made available to the other participants.
The users can easily contact the person with whom they want to collaborate, check on his or her availability, select the preferred mode of communication, or invite him or her to a videoconferencing session.
Other components of the Flare Experience include the Avaya collaboration server, Avaya 9600 Series deskphones, and Avaya videoconferencing software.
The solutions are available for videoconferencing on desktop PCs and full-scale setups in conference rooms of all sizes.
Avaya also provides consulting services to its customers to ensure that the videoconferencing systems are working smoothly.
Also available is Avaya web.alive — a software-as-a-service platform which enables a virtual reality meeting space for businesses to conduct training sessions across great distances.
The price of Avaya’s Flare Experience solutions depends on the configuration of the videoconferencing system.
For example, a combination of its Desktop Video Device and One-X Communicator videoconferencing software retails at US$3,700 (RM12,000). The solutions will be available in Malaysia from November.