FOOD delivery operator GrabFood Malaysia is revamping its delivery options to enhance affordability and accessibility for Malaysian consumers.
This effort includes expanding the Saver Delivery option to additional cities nationwide, which will provide a lower delivery fee option for consumers across the country.
“In this current climate, we believe it’s vital to continuously enhance our service, making it even more affordable while catering to the diverse needs of consumers,” says Grab Malaysia director of commercial and deliveries Tan Jiong Jian.
“In addition to having the widest range of restaurants Malaysians love, Saver Delivery now allows us to offer our lowest delivery fee option nationwide.
“We hope that with these enhancements, we’re able to serve even more Malaysians across the country and bring them accessible convenience that suits their lifestyle.”
Initially piloted in November 2022, Saver Delivery is an option that allows users to enjoy delivery fees from as low as RM1, on the wide range of restaurants available on GrabFood, in exchange for a slightly longer delivery time.
This is done by grouping orders that are going in the same direction a Grab delivery-partner will travel. Therefore, this option is only applicable for eligible merchant-partners depending on factors such as time of order and location.
Delivery-partners who are allocated these orders will also be compensated similarly to other delivery options.
The expansion of Saver Delivery also sees the introduction of Direct Delivery in the revamped delivery options. This provides a shorter delivery time for consumers who are in a rush to receive their orders.
Together with these new options, features such as being able to schedule your order and opting for self pick-up, further aim to provide consumers with a wide range of convenient options for them to choose from.
By catering to various types of eaters and making food delivery more accessible for consumers, the enhanced delivery options will also benefit delivery-partners and merchant-partners alike by spurring additional income opportunities.
“We are committed to continue enhancing our service to provide value-added solutions to all within the ecosystem who depend on the platform,” says Tan.
“Through this, we hope that we’re able to safeguard its sustainability, and continue to provide affordable convenience to consumers and as a source of earning opportunities for merchants and delivery partners.