New Unifi home customers can try out TM’s Internet service for 30 days for free.
INTERNET access has become a basic necessity today, as a huge part of our lives is now tied to the wired world.
High-speed connectivity is key besides customer support services.
In this respect, Telekom Malaysia’s (TM) #UnifiPromise reflects their commitment to provide the best Internet experience and continuous support to customers from all walks of life.
New Unifi home customers are given the flexibility to try out the service for 30 days, with no commitment.
For Unifi business customers, they can reach out to their certified business consultants to guide them on their connectivity while business solutions can be tailored to their specifications.
Additionally, there is a self-troubleshooting tool that empowers customers to check for network disruption in the area, self-diagnose and troubleshoot Internet connection, easy DIY steps to restore Internet connection, telephony and Internet Protocol Television (IPTV) performances – with auto creation of trouble ticket or access to live chat agents for further assistance.
EasyFix self service
For any technical issue, customers just need to go to the MyunifiApp and click on EasyFix, and they can try out the self-troubleshoot for instant fix at their premises, as certain connectivity issues are minor and can be easily solved with a few tweaks.
If unsuccessful, it will automatically create a trouble ticket that can help fix customer issues or they can request for assistance through the Live Chat in EasyFix. Easyfix is a self-service feature – a convenient tool that saves time and effort – and a Unifi personnel will contact them to set an appointment.
Customers can monitor the service restoration progress through the real-time service tracker via the MyunifiApp, whereby they will know the estimated time of the technician’s arrival.
The service should be restored within 24 hours, or a RM50 rebate will be issued for the customer’s bill and redeemed via the MyunifiApp.
Proactive network issues
There are also proactive network issues alerts from Unifi.
At times Unifi will anticipate that a network issue may arise due to various reasons and it will notify customers and provide them a restoration option even before customers experience the network disruption.
In this situation, customers will receive an upfront alert of any Unifi connectivity or physical service failure on TM’s network via Unifi Care WhatsApp. They just need to accept the restoration option by verifying their identity.
Next, customers can monitor the service restoration progress through the service tracker on the MyunifiApp.
They will also know the technician's scheduled arrival for restoration work. Service should be restored within 24 hours, or a RM50 bill rebate will be issued for the customer’s bill and redeemed via the MyunifiApp.
For more information on the MyunifiApp visit https://unifi.com.my/personal/myunifi, unifiPromise go to https://unifi.com.my/unifipromise. For details, tips and tricks on Easyfix, go to https://easyfix.unifi.com.my/
