'Why do you need the money now?': Schalke apologise for ticket refund questions

FILE PHOTO: Soccer Football - Bundesliga - Schalke 04 v FC Augsburg - Veltins-Arena, Gelsenkirchen, Germany - May 24, 2020 Schalke 04 players during the warm up before the match as play resumes behind closed doors following the outbreak of the coronavirus disease (COVID-19) Martin Meissner/Pool via REUTERS

BERLIN (Reuters) - Schalke 04 on Thursday apologised for an insensitive and impersonal refund form after asking fans who had bought tickets to matches they could not attend due to the COVID-19 pandemic to explain why they needed their money back.

The German Bundesliga was suspended for more than two months due to the pandemic and resumed play in empty stadiums from May 16 to minimise the risk of infection.