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A CONSISTENT and positive banking experience across all channels, whether at the branch, on the phone, or the Internet #150; consumers want it and banks are realising the need to deliver it. The future of retail banking lies in the successful transformation to a multi-channel delivery and the journey has begun.
B>A/B>S the clock struck 6pm in California, a visiting Santiago Go was just getting ready to begin his office hours. It would be 9am the next day in the Philippines and it was time to keep tabs on the family-owned enterprise, Evergreen Industries, a maker of construction materials, thousands of miles back home in Asia.