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KUALA LUMPUR: Bank Negara, which on Thursday launched the Financial Ombudsman Scheme, may introduce a customer service index for the financial services industry.
A letter from TAN SRI LEE LAM THYE, Kuala Lumpur.
KUALA LUMPUR: Bank Negara will consider publishing the outcome of the financial service providers’ (FSPs) customer service index to generate long-term benefits for consumers who can make informed decisions and exercise their right of choice