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Ombudsman for financial services starts Oct 1

KUALA LUMPUR: Financial consumers seeking to resolve disputes with financial service providers can now seek the help of the Ombudsman for Financial Services, according to Bank Negara Malaysia (BNM).

Ombudsman for financial services starts Oct 1

KUALA LUMPUR: Financial consumers seeking to resolve disputes with financial service providers can now seek the help of the Ombudsman for Financial Services, according to Bank Negara.

Breakfast briefing: Thursday, September 29

Breakfast briefing: Thursday, September 29

Fuming over unjust fees

Union yes By ANDREW LO

Breakfast briefing: Monday, October 17

Breakfast briefing: Monday, October 17

Bank Negara may publish customer service index of financial services providers

KUALA LUMPUR: Bank Negara, which on Thursday launched the Financial Ombudsman Scheme, may introduce a customer service index for the financial services industry.

Bank Negara may disclose customer service index to benefit customers

KUALA LUMPUR: Bank Negara will consider publishing the outcome of the financial service providers’ (FSPs) customer service index to generate long-term benefits for consumers who can make informed decisions and exercise their right of choice

Mediating on financial disputes

A letter from JEREMY LEE, Chief executive officer, Ombudsman for Financial Services.

Ombudsman better system to solve rakyat’s grievances

A letter from TAN SRI LEE LAM THYE, Kuala Lumpur.

Protection from the long-overdue ombudsman

FROM TAN SRI LEE LAM THYE , Senior vice-chairman , Malaysia Crime Prevention Foundation