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China’s bricks-and-mortar stores stress the shopping experience, rev up with technology to survive the onslaught of online shopping
Alibaba hauled in a record 268.6bil yuan of transactions in just 24 hours this Singles’ Day, an amount that took the insurer AIA a whole year to earn in 2017. As much as 23% of China’s US$5.61 trillion of retails sales last year took place online, a sixfold jump from 4% in 2011, according to data from Oliver Wyman.
Online shopping in China goes luxury, with men in black delivering Hermes
The Beijing delivery man who arrived with Christine Lin’s new silver bracelet came dressed in an elegant black suit – complete with white gloves.
Apps will reveal what's really in your makeup
Think Dirty and other apps let shoppers scan for toxic ingredients in cosmetics such as the Drop Dead Red lipstick once touted by Kendall Jenner.
Some Wish customers say makeup gave them pink eye, other issues
When Kathleen Knight isn’t teaching belly dancing classes in Tulsa, Oklahoma, she’s often searching for bargain clothes, nail art and knickknacks from overseas merchants on Wish. But the one product Knight wishes she’d never bought from the e-commerce app is makeup.
Beauty companies put money into technology M&A to fuel sales
Shiseido Co, the Japanese firm that sells Laura Mercier cosmetics and Dolce & Gabbana fragrances, sold 1tril yen (RM36.25bil) worth of beauty products last year, mostly in traditional stores where customers can sample brands in person.
‘Where can I buy?’ – Google makes push to turn product searches into cash
Alphabet Inc's Google routinely fields product queries from millions of shoppers. Now it wants to take a cut of their purchases, too.
L’Oreal buys mobile app provider that gives digital makeovers
L’Oreal SA is set to acquire the Canadian beauty tech company ModiFace, gaining tools for customers to test make-up and lipstick online.
Estee Lauder fights short attention spans in online makeover
For cosmetics companies like Estee Lauder Cos, the window of time to capture an online customer is approximately five seconds.
Estée Lauder gives beauty training an AR makeover
As augmented reality (AR) technologies become increasingly important in the beauty industry, Estée Lauder is launching the first-ever AR makeup education program.
Louis Vuitton turns to Facebook bot to chat up customers online
Louis Vuitton is bringing in some robotic help for the holidays.
