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Banking services in the country are due for some renovations, a move spearheaded by Bank Negara Malaysia. The Service Quality Index, slated for introduction in the coming months, will streamline efforts to improve the performance of the country#8217;s financial services sector.
WHEN it comes to service, both local and foreign banks have failed to live up to expectations. V.K. CHIN writes.
BANK Negara Malaysia has provided guidelines to educate the people on their rights as bank consumers. This is of course something very useful as there have been many complaints about the lack of proper service from such financial institutions. V.K. Chin comments.