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Focus on customer experience

BUSINESSES must stop hard-selling their products and services if they are to ride out the Covid-19 pandemic well. Rather, it is time to take a deeper look at other facets of customer needs: the customer experience and what motivates people to purchase

World

Boeing responds to House committee report on 737 MAX

SAN FRANCISCO, Sept. 16 (Xinhua) -- Boeing on Wednesday issued a statement on the U.S. House Committee on Transportation and Infrastructure (House T&I Committee) Report on 737 MAX, saying that the company has incorporated many recommendations, as well as the results of its own internal reviews, into the 737 MAX and the overall airplane design process after two fatal crashes.

World

Torture rife in Belarus police stations, rights groups say

GENEVA (Reuters) - Protesters are being tortured in police stations across Belarus, where authorities have failed to open investigations, human rights experts said on Wednesday, holding a press conference in Geneva where alleged victims spoke by video link from Minsk.