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Malaysian telcos pledge to improve standards as MCMC tightens rules on timeline of resolving complaints, down to three to 15 days.
Following MCMC’s directive that complaints to telcos be resolved within three to 15 days, some local industry players have revealed their strategies for meeting the standard.
Communications and Multimedia Minister Gobind Singh Deo has issued a statement urging Telekom Malaysia (TM) to address complaints on pricing and speed issues faced by Streamyx customers.
TM’s new app myunifi allows customers to manage and pay for both their Unifi home and mobile accounts on their smartphones, amongst other things.
Malaysia is ramping up the rollout of 5G but it won’t be deployed here until the technology is tested to be safe, said Communications and Multimedia Minister Gobind Singh Deo.
ViewQwest is rolling out its 100Mbps high-speed broadband plan starting in Klang Valley and Johor Bahru, which is priced starting at RM128 monthly.
Malaysia is advancing an anti-monopoly investigation into Singapore-based Grab Holdings Inc., ramping up a broader government push to bring greater competition to its economy.
Langkawi will host a majority of 5G demonstration projects for the next generation cellular technology, according to the Malaysian Communications and Multimedia Commission (MCMC).
Two more TM employees tested positive for Covid-19, taking the total up to three and prompting the telco to restrict access to its office buildings to only critical function employees.
TM says faults in undersea cables are disrupting video conferencing and gaming services based out of the United States and Hong Kong, and that it expects network improvement by April 20.