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TECH 14 Jun 2019 | 8:22 AM

Telco complaints to be resolved faster, by year’s end

Malaysian telcos pledge to improve standards as MCMC tightens rules on timeline of resolving complaints, down to three to 15 days.

TECH 14 Jun 2019 | 12:42 PM

Plans are in place to speed up complaints resolution: telcos

Following MCMC’s directive that complaints to telcos be resolved within three to 15 days, some local industry players have revealed their strategies for meeting the standard.

TECH 19 Jun 2019 | 10:55 AM

Gobind: TM needs to pay extra attention to woes faced by Streamyx customers (Updated)

Communications and Multimedia Minister Gobind Singh Deo has issued a statement urging Telekom Malaysia (TM) to address complaints on pricing and speed issues faced by Streamyx customers.

TECH 03 Jul 2019 | 4:48 AM

TM launches new app myunifi for users to manage accounts

TM’s new app myunifi allows customers to manage and pay for both their Unifi home and mobile accounts on their smartphones, amongst other things.