The MCA National Policy and People’s Livelihood Research Advisory Committee notes the recent joint statement by the Finance Ministry (MOF) and MyKasih, in which they apologised for the technical disruptions affecting the redemption of the RM100 Sumbangan Asas Rahmah (Sara) aid at various retail outlets. The issues stemmed from an unexpected surge in transaction volume, which led to delays, patience tested and inconvenience for many Malaysians.
While it is appreciated that the authorities responded swiftly and are working to resolve the situation, it must be emphasised that such a large-scale aid rollout should have been preceded by intensive trial runs and thorough troubleshooting. A nationwide initiative involving millions of beneficiaries demands meticulous system readiness to prevent the kind of disappointment experienced in the first 2 days of the rollout.
