The MCA National Policy and People’s Livelihood Research Advisory Committee notes the recent joint statement by the Finance Ministry (MOF) and MyKasih, in which they apologised for the technical disruptions affecting the redemption of the RM100 Sumbangan Asas Rahmah (Sara) aid at various retail outlets. The issues stemmed from an unexpected surge in transaction volume, which led to delays, patience tested and inconvenience for many Malaysians.
While it is appreciated that the authorities responded swiftly and are working to resolve the situation, it must be emphasised that such a large-scale aid rollout should have been preceded by intensive trial runs and thorough troubleshooting. A nationwide initiative involving millions of beneficiaries demands meticulous system readiness to prevent the kind of disappointment experienced in the first 2 days of the rollout.
We also recognise the patience and dissatisfaction of the public, many of whom waited in long queues under the impression they would be able to use the aid seamlessly. However, reports that some shoppers abandoned their trolleys in-store are regrettable. While frustrations are understandable, returning items to their proper places would have been a more considerate gesture toward retail staff. Some employees reportedly spent up to five hours restocking shelves - time and energy that could have been better spent serving customers.
This Sara technical glitches and abandoned trolleys highlight the importance of strengthening the digital infrastructure and contingency planning behind government cashless assistance programs. It also serves as a timely reminder that while technology enables efficiency, it must be backed by human empathy and thoughtful planning.
Our committee also echoes the wise advice of Datuk Ameer Ali Mydin, Managing Director of Mydin Hypermarket who appealed to those who are not in urgent need of the aid to delay their usage slightly, allowing lower-income households to access essential items first without additional burden on the system.
As the system stabilises, our Committee hopes both public agencies and private partners will review lessons learned and enhance future implementations, with transparency, preparedness, whilst prioritising the welfare of the rakyat always at the core.
Meanwhile, on a more uplifting note, we commend the many individuals who chose to use their RM100 SARA credit to purchase items for donation to others in need. This reflects the spirit of solidarity and compassion that defines Malaysian citizens in the true spirit of Merdeka.
Datuk Dr Monna Ong Siew Siew
MCA National Policy and People’s Livelihood Research Advisory Committee chairperson
