Don’t turn a deaf ear to credible views from the public

I REFER to the letter “Help riders earn a living without risking their lives” by Tan Sri Lee Lam Thye, chairman of Alliance for a Safe Community (The Star, July 19). While I highly commend Lee’s ideas and the depth of his analysis, I often find myself wondering whether our authorities genuinely pay attention to such valuable public insights.

This apparent disregard for public opinion, I believe, is a missed opportunity to build stronger relationships between the public and the authorities. It’s a fundamental principle of public relations that engagement and responsiveness foster trust.