Lack of acknowledgement a sore point

I ATTENDED a forum titled “Public service delivery system – Making it more efficient and effective” at the National Institute of Public Administration (Intan) a few days ago.

Communications and Digital Minister Ahmad Fahmi Fadzil, who delivered the keynote address, assured the public that the government is diligently doing what it can to improve the public service delivery system. While acknowledging the government’s ongoing efforts on this matter, it is crucial to emphasise the gap between policies and their impact on the everyday lives of the rakyat. One glaring issue is the lack of responsiveness by civil servants to public queries and complaints.