Policy holder expects better service


I HAD a minor mishap that required outpatient medical attention. As I have an insurance policy with a major insurance company, I submitted a claim.

The insurance company required, among others, a medical report from the attending doctor to be submitted with the claim. I had to pay RM80 for the doctor’s report. What puzzles me is that even though the doctor’s report is required by the insurance company, the fee I paid for it is not claimable. This is, I believe, unfair to policy holders.

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Monthly Plan

RM 13.90/month

Best Value

Annual Plan

RM 12.33/month

RM 8.02/month

Billed as RM 96.20 for the 1st year, RM 148 thereafter.

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