Companies must do better or risk losing customers


I WAS truly sad to read about the problems faced by those affected by the “payment gateway incident” (“Payment gateway provider iPay88 says ‘cybersecurity incident’ may have compromised users’ card data”,

The Star, Aug 11; online at bit.ly/star_gateway) that led to people not being able to get through on their banks’ hotline due to a huge spike in the number of customer calls.

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