Companies need to change mindset and operational structure

I WISH to express my utter disappointment with the unscheduled water disruption at Bandar Tun Razak from Jan 11 to Jan 12.

Although it was only for one day, this unscheduled disruption would have caused major inconvenience to the households involved, particularly those with elderly or sick members who were not prepared and did not have any surplus water in storage. People in the food and beverage business would have also been badly affected.