Companies need to change mindset and operational structure

I WISH to express my utter disappointment with the unscheduled water disruption at Bandar Tun Razak from Jan 11 to Jan 12.

Although it was only for one day, this unscheduled disruption would have caused major inconvenience to the households involved, particularly those with elderly or sick members who were not prepared and did not have any surplus water in storage. People in the food and beverage business would have also been badly affected.

The explanation provided by Air Selangor, that the disruption was caused by a mechanical failure at the Bandar Tun Razak pump house that led to a drop in the water level at the reservoir, is rather feeble and therefore unacceptable. It reflects a lack of professionalism and efficiency on the operation of this utility company.

Just ask a competent mechanical engineer and he or she will inform you that any mechanical problem can be prevented and resolved by having a preventative maintenance schedule or action plan that must be complied with stringently without any room for error. This approach is adopted by many other industries and organisations, including the aviation industry and power plants, which are more complex and cannot afford to fail or shut down even for a minute.

The mindset and operational structure of many of our organisations, in particular the utility companies, need to be changed. They seem to be not accountable for any problems that occur and tend to look for the easy way out by blaming others or factors that are seemingly beyond their control.

LAW KH , Kuala Lumpur

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