Banks ready to assist customers affected by floods

THE Association of Banks in Malaysia (ABM) and its member banks are sympathetic to the plight of those who have been affected by the recent floods around the country. ABM member banks would like to assure customers that they stand ready to provide repayment assistance to those affected.

Banks have prepared specific flood relief assistance based on customised programmes by individual banks that may include, among other things, deferment of repayment of loans, and waiver of fees and charges to replace lost/damaged bank documents and bank cards. Customers who are in flood affected areas are advised to check announcements from their banks about the banks’ suggested approach and application to submit their request for flood relief assistance. Such announcements will be posted in the banks’ various channels including at bank branches, on the banks’ websites and in social media channels.