RECENTLY, my sister who is in her early 70s and I went to a prominent bank in Tanjung Bungah to ask for a replacement for her ATM card. To our dismay, the bank officer flatly refused her request, saying that my sister had been losing her ATM card frequently.
Has this officer the right to deny my sister a replacement card or is it general banking policy to deny a depositor a new card after losing it too many times?
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