Improving vaccination experience

I AM concerned by the crowd control at the vaccine dispensing centre (PPV) in Kuala Lumpur I took my wheelchair bound grandmother to.

Bearing in mind that the current vaccination phase is for elderly and high risk individuals, clear signage and instructions should be given once we reach the PPV. Some elderly people are hard of hearing, so if no clear instructions are given, they will mill about trying to understand where they should wait for their time slots.

Personnel should be placed right at the entrance to guide the elderly to the correct waiting area based on their time slot. Instructions should be repeated at regular intervals over a loud speaker for newcomers. Be patient in dealing with the elderly. Some are not trying to cut the queue, they are just uncertain whether they are at the right line for their time slot as there are no clear instructions.

However, I would like to note that once we entered the vaccination area proper, the crowd control was excellent. Physical distancing was adhered to, directions were clear and the volunteers were friendly and approachable. The vaccination itself was smooth and fuss free, so if there was better crowd control while waiting for the scheduled time slots, it would have been perfect.

On another note, I would like to suggest that the consent forms and the fact sheets for the vaccines be available in Chinese and Tamil besides the current English and Bahasa Malaysia. This will enable better understanding and make the elderly more comfortable with being vaccinated.

ESTHER , Kuala Lumpur

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