Kudos for excellent service from high comm


  • Letters
  • Saturday, 19 Sep 2020

MY daughter who works for a multinational corporation in Chennai, India, returned to Malaysia for a holiday on March 15. She had her daughter with her.

A complete lockdown was instituted in India on March 16, preventing her from going back as planned. After a few months of waiting, she applied for a flight to Chennai on Sept 9.

Her application was approved and she in now safely back with her family there.

I was amazed by the service provided by the staff of the Indian High Commission at the Kuala Lumpur International Airport on the day my daughter and her child went back to Chennai.

It was in such contrast to the service I received earlier at the High Commission’s office.

Senior citizens and families with children were given priority. Food and drink were provided, with a free flow of beverages.

It was sad to see so many stranded people at the airport but there was joy, too, as they were at last going back to join their loved ones.

Special thanks to the guy in a red T-shirt and the young man who collected photos and the other staff member who worked in tiring conditions and with demanding passengers to deal with.

I hope this service will be duplicated in the High Commission’s office in future.

JANASEKKER

Petaling Jaya

Article type: metered
User Type: anonymous web
User Status:
Campaign ID: 18
Cxense type: free
User access status: 3
   

Did you find this article insightful?

Yes
No

60% readers found this article insightful

Across the site