New pick-up system at KLIA2 is unfair

  • Letters
  • Friday, 18 Oct 2019

I REFER to “New rule on airport pick-up unfair, say e-hailing drivers” (The Star, Oct 17; online at Reading the report made my blood boil. I am not an e-hailing driver and neither do I operate any transport service. However, I believe in justice and fair play.

From Oct 12, e-hailing vehicles picking up customers at Kuala Lumpur International Airport 2 (KLIA2) can only do so at the Transportation Hub, one level below where private vehicles arrive to pick up passengers. Malaysia Airports Holdings Bhd (MAHB) said the move was to smooth traffic flow.

MAHB has appointed Segi Astana to manage the mall and parking at KLIA2. In recent months, the company began to collect entry charges for passenger service vehicles, such as tour buses and vans, entering the Transportation Hub to pick up tourists with pre-arranged bookings.

Now it seems that Segi Astana will be charging e-hailing drivers at the Transportation Hub RM5 for five minutes’ waiting time and another RM10 for waiting another five minutes.

Such an arrangement is not only burdening the public but would also cause panic among passengers and drivers trying to beat the five-minute deadline. Accidents are likely to occur when vehicles converge as drivers rush out of the Transportation Hub.

In 2012, the Land Public Transport Commission (now the Land Public Transport Agency) introduced the Terminal Licensing Framework that included all

stakeholders, such as local authorities, terminal operators, transport operators and other government agencies.

It was meant to regulate public transport terminal operations to ensure compliance with standard operating procedures and service levels, and monitor operational and financial performance of the terminals, public transport operators and other services offered.

As the Transportation Hub at KLIA2 is not a licensed terminal, the current Land Public Transport Agency has no say over its operations.

The best hope for tour vehicle operators and e-hailing drivers is the Malaysia Competition Commission (MyCC). In 2014, Malaysia Airlines Bhd and AirAsia Bhd were fined M10mil each for breach of market-sharing prohibition under the Competition Act 2010 (“Court upholds RM10mil fine on MAS and AirAsia”, The Star, Dec 21; online at; the ruling is under appeal).

Recently, MyCC proposed to impose an RM86.77mil fine against Grab Holdings Inc after investigations provisionally found the e-hailing company had abused its dominant position by imposing restrictive clauses on its drivers (“Malaysia’s competition watchdog wants to fine Grab RM86.8mil, but will listen to its defence”, The Star, Oct 3; online at

Apart from promoting competition by not allowing monopolies and cartels to fix prices, MyCC also does not allow abuse of a dominant position. As such, the new rules imposed on tour and e-hailing vehicles at the KLIA and KLIA2 warrant investigation by the commission.


Petaling Jaya
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